Refund Policy

Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Revocation right of goods

You have the right to revoke this contract within 2 days without specifying any reasons. Every order is custom made for each customer and can only be revoked before the production period ends. The revocation period is 2 days with effect from the day, 

-  on which you or a third party nominated by you, which is not the carrier, has completed checkout and ordered one or several products;

To exercise your right of withdrawal, you must inform us (Lennart Menkhaus, Scheideweg 1a, 26121 Oldenburg, telephone number: +49(0)15679278701, email address: info@lennartmenkhaus.com) by means of a clear declaration (e.g. a letter sent by post, or an email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

In case the production was faster within these 2 days, you might still receive the products. So you need to send the items to the address mentioned above within 14 days, so we can issue a refund.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

• for delivery of products, which are custom made, not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
• for digital products that have been downloaded or one has already access to.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

Criteria for expiry

The right of withdrawal shall expire in the case of a contract for the supply of digital content, not on a tangible medium that obliges the consumer to pay a price if the consumer:

1. has expressly consented to the entrepreneur commencing performance of the contract before the end of the withdrawal period; and

2. has confirmed that he is aware that his right of withdrawal expires upon the commencement of the performance of the contract, and

3. the entrepreneur has provided the consumer with a confirmation of the contract on a durable medium within a reasonable period of time after the conclusion of the contract, but no later than when the digital content not on a tangible medium is made available:

• which reproduces the content of the contract; and
• stating that the consumer, prior to the performance of the contract, has expressly consented to the entrepreneur commencing performance of the contract before the expiry of the withdrawal period and has confirmed his knowledge that, by consenting, he loses his right of withdrawal upon commencement of performance of the contract.

Cancellation and Return of Clothing and Prints

1. Each order is produced specifically for each individual customer and is therefore more environmentally friendly. 
   
   The right of withdrawal does not apply to contracts for the supply of goods that are made to customer specifications (made to order) or clearly tailored to personal needs or which are not suitable for return due to their nature or do not correspond to the size presented, as the explicit sizes of the works.
   
   
2. Order cancellation is possible only within 2 days of ordering. To do this, contact should be made as soon as possible to the email address below.
   Cancellation deadline: within 48 hours after order confirmation.
   
   
3. Returns and refunds are possible in case of defective prints or obvious defects of the clothes (broken/defective on arrival) (see 5.).
   
   
4. The deadline is met if you send the goods before the expiry of the period of 14 days. You shall bear the direct costs of returning the goods. You must only pay for any loss in value of the goods only if it's due to a handling of the goods that is not necessary for the inspection of the quality, characteristics and functioning of the goods.
   
   
5. In case of defective prints or clothing contact the following email address to receive a new print free of charge or to receive a refund. Submit photos and information (see below for sample cancellation form) to the following email address:
   
   info@lennartmenkhaus.com
   
   Lennart Menkhaus
   Scheideweg 1a
   26121 Oldenburg
   GERMANY
   
   - while adhering to the deadline (4.)

Sample - revocation form

If you want to cancel the contract, please fill out this form and return the order to the respective addresses above.

To the email address: info@lennartmenkhaus.com

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/ the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of a notification on paper)

- Date

(*) Cross out the incorrect option.